Fair isaac Sucks Customer Reviews and Feedback
FICO, originally Fair, Isaac and Company, is a data analytics company based in San Jose, California focused on credit scoring services. It was founded by Bill Fair and Earl Isaac in 1956. It's FICO score, a measure of consumer credit risk, has become a fixture of consumer lending in the United States.
A former employee said this in a review "At Fair Isaac you will work long hours, management expect too much from their employees. They claim work/life balance but it does not exist. There is no loyalty or commitment to their employees. A bit biased when is comes to promoting women. Not a great company."
Marketing (Former Employee) says"Managers and senior execs that have survived here for years know how to play the political game and get involved in the right projects where they will get exposure, often leaving others that they are threatened by out. Also, because many people have been here for years (over 10 or 20 years in their roles), they have not kept up w/ what is going on in other workplaces. Thus many are not up to speed on the latest tech advancements, despite claiming to be AI and ML and analytics experts. One senior director couldn't even use PowerPoint or Excel at any level beyond typing words/numbers and thus always required help from external designers or other staff (and never gave them credit). The FICO score group is good, but the technology group is behind FinTechs that are much savvier, better w/ CX, UI/UX, tech, cloud and offer a true customer-first experience. For this reason, I would not recommend working here. The marketing group is also behind in terms of tech they use, as systems are not integrated making MROI not feasible, and poor customer lists make nurturing customer relationships impossible. Behind the times. HR is also a political mess. RIFs have been going on, albeit quietly. An all-white male board is also disconcerting in today's diverse workplace and tells you something about the company. Go someplace that's savvy and doing it right and appreciate talent and experience. *Note there are some great, smart people here too. But I still would not recommend for the aforementioned reasons."
N/A (Current Employee) says"Compensation is not industry standard, often falling below the median pay rates Corporate politics Extremely stressful deadlines Unfair management practices"
Contracts Manager (Former Employee) says"Company pretends to be a tech company but is run like a financial institution."
Director (Current Employee) says"The management at FICO was fantastic when I started working for them. Clear vision, promotion opportunities, great salary and benefits. In the past 18 months the company has gone down hill. Mostly due to the senior managers and the sycophants they hire around them.LeavingTerrible Senior Management"
Senior Consultant / Project Manager @ FICO (Current Employee) says"Long hours and management expect too much from their employees. They claim work/life balance but it does not exist. THere is no loyalty or commitment to their employees. A bit biased when is comes to promoting women."
Grand Puba (Former Employee) says"If you come here to work, have an exit strategy ready. Policy is 30% get raises and cost of living, 70% get nothing. Management types are in the first group.None. Seriously!Regular layoffs. Poor culture. Backstabbing employees."
Revenue Accountant (Former Employee) says"I worked at FICO for just under two years and it was one of the worst professional experiences I ever had. The cause was that the Revenue Accountant managers told you one thing and said another behind closed doors. Instead of working with you to help you succeed, they just let you fend for yourself with no help whatsoever. The culture is absolutely toxic as management pits employees against each other because they feel it will make people work harder. It has the opposite effect and they cycle through employees like clockwork because they either fire them or they wind up quitting. If you want a positive work environment stay clear of FICO, especially within the Revenue Accounting department.Nice building, free gym downstairsManagement, toxic work environment, no employee retention"
Software Engineer (Former Employee) says"This review is specifically for the Consumer Scores division (myFICO division). The other FICO divisions are much better, but not myFICO. myFICO is poorly managed by a several SVPs who are nothing but glorified paper pushers who sounded good but have zero leadership capabilities. It's a revolving door for a lot of the various departments especially Marketing and Product teams. There is absolutely no career path whatsoever regardless of how well you perform (3% annual increment is considered excellent, while most are only getting around 1-2 %). But if you brown-nose and suck up to the upper management, they might take notice and throw you a carrot from time to time. Such a shame because FICO has such a good brand equity, and they know it and abuse that to their advantage. If you have to join FICO, work anywhere but myFICO division."
Janitorial (Former Employee) says"I feel that Fico had poor management, the work environment wasn't friendly at all, & wasn't appreciated the hard work i'd put into it. I also noticed they play favorites a lot.CompensationBad Managment"
Project Manager Consultant (Former Employee) says"Management's focus was on revenue instead of client. No yearly salary increases unless you are promoted even if you are a high performer. Long hours with no work life balance."
Engineer (Current Employee) says"No work life balance. Bad culture. poor management. No Employee oriented. Free transportation and food. Bad work place. No employee welfare.Free lunchLong hours"
Attraction operator (Former Employee) says"Colloquio estenuante Tante promesse Nessun dialogo"
Operations (Former Employee) says"All about politics. Sr mgmt cares about the stock price. Employees are expendable. Layoffs are routine, every six months. No raises unless promoted.Smart peoplePolitics, employees not valued, no raises unless promoted"
Senior Systems Analyst (Former Employee) says"FICO middle and upper management love to trumpet their diversity and great company culture. Problem is: they have trouble responding to employee requests, wants, and needs in a professional capacity (mine, anyway). I'm no whiner, but I occasionally expressed my desire to transition to a role for which I would have been better-suited. After being stuck in the same job year after year, with no real path to shift, I left with a bad taste in my mouth. Although racially diverse, that's just the tip of the iceberg. Management lacks comprehension of what diversity in the workplace truly means.Occasional team-building exercises; decent payRigid, returns-focused culture of overwork."
PAYROLL MANAGER (Former Employee) says"Did not agree with the way employees were managed in certain areas of the organization. Very demanding, high expectations, and lacking in communication.Flexible Work Hours for Salaried employeesManagement"
Sr. IT Leader/Director (Former Employee) says"Not a family Friendly place to work You work 24/7 inIT and you rarely get a break The people I worked with are amazing but get taken advantage of on a daily basis.Free snacks and beveragesReally no time to take breaks"
Medical Claims Analysts Team Lead (Former Employee) says"Managed a team for workers comp claims adjudication. Made the distribution for the work to be performed. Claims were for multiple states so different state laws had to be followed plus anything that the client specified.Being Team LeadNo advancement"
Director, Analytics Consulting Services (Former Employee) says"My team had exceptionally interesting and challenging work. Most of my immediate co-workers were top quality. Management is very opaque with all decision being very centralized. There were several misrepresentations made to me during hiring regarding scope and budget for my position. The rating systems builds a cutthroat culture that I do not miss. The company IT support was the worst I have ever witnessed.Strong technical challengesOpaque management, poor IT, highly centralized decisions"
Team Lead (Former Employee) says"FICO has given good pay package but manager are not able to judge people fairly. Company politics....manager is incapable to keep track employee performance."
Sr. Consultant (Current Employee) says"Aggressive yet flexible, but little career advancement or job security Lot of travel if in consulting, plenty of opportunity to work from home. Management changes frequently though and that impacts career and professional relationships you build. Pay growth is sluggish and compensation is just average"
Diego Alvarez says"I did not get the rate that they advertise. A lot of documents were required and at the end I have to withdraw my application."
Jason Flack says"Credible promised $500 for a referral bonus to users who refer others who end up taking out a loan through Credible. I referred my brother who ended up taking out a loan. Neither he nor I have received our referral bonus and it's nearly been a year since I referred him. We've been hung up on by customer support when we've brought this up. We've had our chats ended abruptly on their website when we've brought this us. And we've had email threads waste our time with false promises and fake claims. This site is a fraud. They continue to send me in loops to avoid paying out this referral bonus. They are scamming new users into thinking they can earn for a referral. It's not true. They are scamming real borrowers into thinking they will earn a discount on their loans. I pay $1,500 per month on my student loans so $500 goes a very long way. They are taking advantage of students and reaping the benefits. It's disgusting. They should be ashamed. I will continue to post about how they are a scam company, a fraud of a company, until they deliver on the promise of the referral bonus."
Alec says"I didn’t receive my $200 e-gift card after refinancing my student loans when I found a provider via credible. Contacted support to figure out what was going on with that and no response."
Geoffrey Cowen says"credible does not stand by their word. I was referred by someone who never got their referral bonus and I referred someone and they won't even answer my emails regarding this. horrible and i wish I went with another company that was more deserving."
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